At Wheels2go (ZIPZAP) ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our car rental services, website, or mobile applications.
1. Information We Collect and How We Process It
To provide our vehicle rental services, we collect minimal personal information required for identity verification, transaction processing, and operational safety.
A. Driver's License Processing (Google OCR Technology)
Automated Document Verification: We utilize Google’s automated text recognition and document decoding services (Google Cloud Vision / OCR APIs) to securely scan and extract key information from your driver’s license (e.g., full name, license number, date of birth, and expiration date).
Usage: This data is used solely to verify your driving eligibility, legal identity, and to streamline the rental check-in process.
B. Payment Information
No Credit Card Storage: We do not store, record, or maintain your full credit card numbers, CVV codes, or sensitive payment credentials on our servers.
Third-Party Payment Gateways: All financial transactions are processed directly through PCI-DSS compliant, third-party payment processors using encrypted tokens.
2. Communications & SMS Policy
Operational Use Only: We will only use your phone number and email address to send essential, transactional, and operational communications regarding your active or upcoming rentals (e.g., booking confirmations, vehicle pickup/return instructions, receipt deliveries, or critical updates).
No Marketing Spam: We do not use your contact details for promotional SMS messages, unsolicited telemarketing, or third-party advertising campaigns.
3. Data Sharing and Third Parties
No Data Selling or Sharing: We respect your privacy. We will never sell, lease, trade, or share your personal information or rental history with external third parties for marketing or commercial purposes.
Legal Disclosures: We will only disclose your personal data or rental records to external entities if explicitly required to do so by applicable law, regulation, subpoena, court order, or valid governmental request.
4. Your Data Rights & Deletion (Right to be Forgotten)
Requesting Erasure: You have the right to request the deletion of your personal data from our active systems at any time.
How to Submit a Request: If you wish to have your personal information permanently deleted, please contact us at Support@wheels2go.nyc
Exceptions: Upon receiving your request, we will promptly erase your personal private details, except where retaining certain financial or contractual records is strictly required to comply with statutory legal, tax, or auditing obligations.
5. Security Measures
We implement industry-standard administrative, technical, and physical security procedures to protect your personal information against unauthorized access, loss, misuse, or alteration.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:
Company Name: Wheels2go by ZIPZAP corp
Email: Support@wheels2go.nyc
Phone: +1 718 3002727
Address: 722 Montgomery st.